Letters go outside the organization and can be on paper or via e-mail. E-mail letters must meet the same requirements as paper letters for grammar, punctuation, spelling, etc.
· Make sure you have the correct spelling for the recipient’s name.
· Make sure the address is correct.
· Formal letters use “Dear Title Last Name:” for a salutation; informal letters use “Dear First Name,”
· Be courteous, but get to the point.
· Avoid jargon and biz-write and explain acronyms.
· Be specific, not vague. Make sure nothing is open for interpretation.
· End with action that the recipient needs to take or that you will take.
· Use a signature.
