Affect = to influence something (verb) -- “The movie didn’t affect me at all.”
Effect = result or outcome (noun) -- “The effect of not wearing a seatbelt can be bad.”
Effect = to bring about or cause (verb) -- “The doctor tried to effect a change in my diet.”
Thursday, May 28, 2009
Monday, May 18, 2009
The Worst Customer E-mail Ever
I received this from Capital One after several attempts to get them to put me on a do-not-call list. It is one of the worst examples of delivering customer service in writing I have seen.
If you have submitted an opt out request:
* The opt out will be processed within two business days
* We do not handle escalated requests requiring a call back
* No opt out confirmations are provided unless specifically requested
* The opt out will not prevent account management offers for customers
* Consumers are segmented in advance
* Timeframes for removal are captured below:
· Mail - May take several weeks
· Email - Within 10 business days
· Telephone - Within 30 calendar days
How to submit a data security event online for an assessment:
* Go to: ARCHER
* Click on the "Data Security Events" tab near the top of the page
* Click on "Submit a New Event"
* Fill out the online form and "Submit Event"
* If you have supporting documentation (e.g. copies of loans, app,
statement)
· Re-click on the "Data Security Events" tab near
the top of the page
· Go to "My Events"
· Capture the assigned Tracking ID in the subject
line of an email
· Attach supporting documents
· Email directly to the Privacy Mailbox
* Note: If you have submitted a general question or data security
event, we will
respond to your inquiry within 24-48 business hours
To provide feedback regarding this mailbox or to obtain subject matter
expertise, please email the
appropriate Privacy Compliance Advisor and/or Privacy Process Manager below:
Privacy Process Team
Security Breach Multi-Factor Authentication Annual Privacy Notice
Process
Privacy Compliance Advisor Team
* Small Business Solutions (National Small Business Card and Loans
* Prepaid Card
* US Card Marketing
* Acquisitions
* Account Management
* Rewards
* Cross Sell
* Installment Loans (National)
* Canada Card
* US Card Partnerships
* Ie, Orbitz Card
* IT
* US Card Operations
* Customer Relations
* Fraud
* Customer Fulfillment
* Collections
* Recoveries
* Staff Groups (HR, Brand, Corporate Affairs)
* Branch Banking
* National Direct Banking
* Northern & Southern Banking Segments
* Mortgage - COHL & GPM
* Lending - USIL & COPoS
* Auto Finance - COAF & Onyx
* Small Business - Card, Lending & LOC
If you have submitted an opt out request:
* The opt out will be processed within two business days
* We do not handle escalated requests requiring a call back
* No opt out confirmations are provided unless specifically requested
* The opt out will not prevent account management offers for customers
* Consumers are segmented in advance
* Timeframes for removal are captured below:
· Mail - May take several weeks
· Email - Within 10 business days
· Telephone - Within 30 calendar days
How to submit a data security event online for an assessment:
* Go to: ARCHER
* Click on the "Data Security Events" tab near the top of the page
* Click on "Submit a New Event"
* Fill out the online form and "Submit Event"
* If you have supporting documentation (e.g. copies of loans, app,
statement)
· Re-click on the "Data Security Events" tab near
the top of the page
· Go to "My Events"
· Capture the assigned Tracking ID in the subject
line of an email
· Attach supporting documents
· Email directly to the Privacy Mailbox
* Note: If you have submitted a general question or data security
event, we will
respond to your inquiry within 24-48 business hours
To provide feedback regarding this mailbox or to obtain subject matter
expertise, please email the
appropriate Privacy Compliance Advisor and/or Privacy Process Manager below:
Privacy Process Team
Security Breach Multi-Factor Authentication Annual Privacy Notice
Process
Privacy Compliance Advisor Team
* Small Business Solutions (National Small Business Card and Loans
* Prepaid Card
* US Card Marketing
* Acquisitions
* Account Management
* Rewards
* Cross Sell
* Installment Loans (National)
* Canada Card
* US Card Partnerships
* Ie, Orbitz Card
* IT
* US Card Operations
* Customer Relations
* Fraud
* Customer Fulfillment
* Collections
* Recoveries
* Staff Groups (HR, Brand, Corporate Affairs)
* Branch Banking
* National Direct Banking
* Northern & Southern Banking Segments
* Mortgage - COHL & GPM
* Lending - USIL & COPoS
* Auto Finance - COAF & Onyx
* Small Business - Card, Lending & LOC
Monday, May 11, 2009
Use the Right Word: Between you and me
What's the difference between "Among" and "Between"?
Among = Compared to many -- “The cake was shared among the 12 students.”
Between = Compared to two -- “The cake was shared between the two students.”
Among = Compared to many -- “The cake was shared among the 12 students.”
Between = Compared to two -- “The cake was shared between the two students.”
Saturday, May 2, 2009
TTFN
Why care about grammar and punctuation in e-mail? Y cnt we jst ttfn and lol n eml?
Taking time to use correct grammar and punctuation is good business. It shows respect for the reader, reflects well on your professionalism, and, most importantly, contributes to understanding.
Grammar and punctuation mistakes and text messaging abbreviations open the door to misinterpretation -- and readers will always interpret something to their advantage, not yours.
What about those oh-so-cute smilies and emoticons? What's wrong with ;-)? Nothing -- if you want to come across like a 14-year-old. If you want to look like a professional, limit the smilies and emoticons to non-business e-mails to your BFF.
Taking time to use correct grammar and punctuation is good business. It shows respect for the reader, reflects well on your professionalism, and, most importantly, contributes to understanding.
Grammar and punctuation mistakes and text messaging abbreviations open the door to misinterpretation -- and readers will always interpret something to their advantage, not yours.
What about those oh-so-cute smilies and emoticons? What's wrong with ;-)? Nothing -- if you want to come across like a 14-year-old. If you want to look like a professional, limit the smilies and emoticons to non-business e-mails to your BFF.
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