I received this from Capital One after several attempts to get them to put me on a do-not-call list. It is one of the worst examples of delivering customer service in writing I have seen.
If you have submitted an opt out request:
* The opt out will be processed within two business days
* We do not handle escalated requests requiring a call back
* No opt out confirmations are provided unless specifically requested
* The opt out will not prevent account management offers for customers
* Consumers are segmented in advance
* Timeframes for removal are captured below:
· Mail - May take several weeks
· Email - Within 10 business days
· Telephone - Within 30 calendar days
How to submit a data security event online for an assessment:
* Go to: ARCHER
* Click on the "Data Security Events" tab near the top of the page
* Click on "Submit a New Event"
* Fill out the online form and "Submit Event"
* If you have supporting documentation (e.g. copies of loans, app,
statement)
· Re-click on the "Data Security Events" tab near
the top of the page
· Go to "My Events"
· Capture the assigned Tracking ID in the subject
line of an email
· Attach supporting documents
· Email directly to the Privacy Mailbox
* Note: If you have submitted a general question or data security
event, we will
respond to your inquiry within 24-48 business hours
To provide feedback regarding this mailbox or to obtain subject matter
expertise, please email the
appropriate Privacy Compliance Advisor and/or Privacy Process Manager below:
Privacy Process Team
Security Breach Multi-Factor Authentication Annual Privacy Notice
Process
Privacy Compliance Advisor Team
* Small Business Solutions (National Small Business Card and Loans
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* Ie, Orbitz Card
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* Mortgage - COHL & GPM
* Lending - USIL & COPoS
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* Small Business - Card, Lending & LOC
